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April

Retail Consultant - Geelong Store

RACV - Geelong, VIC

Retail
Source: uWorkin

JOB DESCRIPTION

Full Job Description
Come along and join the team @ RACV Geelong Store

6 Week Rotating Roster

Permanent Full Time Position - 38 hrs per week (Between Monday to Friday only)

5 weeks full time training (blended learning approach, in store/virtual classroom/Noble Park Office)

Commencement Date - 17th of May 2021

The role

Our RACV Retail Outlet based in Geelong prides itself on recognising and rewarding outstanding performance. We are proud of our professional environment and are seeking an outstanding individual as an addition to our team.

Our new team member will have solid customer service/sales experience in a dynamic retail/telco environment and the ability to build rapport quickly identifying a need to best service our members.

This hybrid role will also involve assisting our Memberline Call Centre with inbound home & motor insurance calls .

A day in the life

Being part of a supportive team, you will build rapport quickly with our Members to identify their needs to best provide them with our range of products and services.

We’re offering…

A competitive salary
Extensive product training
Free Roadside Assistance
Discount on RACV Insurance products & resort accommodation
Team and individual awards and incentives
Ongoing training and career development opportunities
Blended learning approach (Weeks 1 to 5 in store/virtual classroom training + 2-3 days at our Noble Park Office)

** The first 5 weeks of this position are fully paid, full time hours Monday - Friday 9am-5pm to cover our extensive training program to set you up with the best skills to succeed!**

We’re looking for…

Key to your success in this role will be your solutions focus and positive nature. You are passionate about your career and delivering a positive member experience.

To be successful in this role you will bring:
Prior face to face customer service/sales experience
Proven track record selling, cross selling and upselling
Prior experience achieving sales targets & KPI’s
The ability to learn quickly and the drive to succeed
High level computer skills (Salesforce highly regarded) with proficiency to navigate through multiple systems
Enthusiasm, resilience and commitment to provide a positive member experience
Prior experience in a call centre is highly regarded

The working hours of the role

Permanent Full-Time Position
38 hours per hour week
6 week rotating roster with hours rostered between 8.00am - 5.15pm Monday to Friday only

Our Values

Our values are central to everything we do. We’re proud to have four key values that represent how we work together to create a great employee experience:

Innovation- seek to create a better way
Accountability- own it see it through
Courage- challenge yourself and others to grow
One Team- together we achieve more

A little about us

As Victoria’s largest member organisation, we have a powerful organisational vision: to improve the lives of Victorians by addressing their needs in the areas of mobility, home and leisure.

It’s why we’ve spent more than 100 years creating products and solutions that serve people, not bottom lines. And our Head Office is at the forefront of this innovation.

You can learn more about the RACV at www.racv.com.au/about-racv/our-people/work-at-racv .

Application process

If you are looking for an exciting new challenge with a big reputable brand we want to hear from you - please apply online attaching your resume and cover letter.

**Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police checks as a condition of employment**